Great if all you want is a sort of "residence hotel" experience", disappointing if you expect the warmth of an authentic place: not a single book in the house, no sign that anybody has ever lived there. The rooms are great and very comfortable, but the kitchen (which is well equipped) shows there is zero sign of hospitality. When you arrive you have to buy everything, from a bottle of water to napkins to olive oil. You just find coffee, sugar, salt, pepper and a handful of milk sachets.
Responses have been quick, but quite impersonal and somehow dismissive. At the moment of check-out, when I asked whether I could leave my bag in the hall for a few ours more I got this answer: "Hello I’m sorry all your luggage will need to be removed at check out there is a shop in York called yorbag where you can store luggage for a small fee hope this helps. Regards." Not rude, but I have a different idea of kindness. By the way, there is another bag deposit close to the railway station and much closer to the house than the one indicated.