What are the check in and checkout times?
Check in times vary between 3pm and 4pm, throughout each property. Please check your arrival details for your exact check in time.
Can we check in early?
We try and accommodate and early check in where possible, we cannot agree this until your arrival date. Please call us on 01904 765531 on the day of your arrival to see what the earliest check in time is before.
Can I drop my luggage off at the apartment before check in?
Unfortunately,we cannot accommodate luggage storage. There is a luggage shop called Yorbag where you can arrange to leave your luggage for a small hourly charge.
Is there tea and coffee?
Yes, there is basic stock at the property for when you arrive. This includes, tea, coffee, sugar sachets, toilet rolls, handwash, basic cleaning equipment such as washing up liquid, cleaning spray and cloths etc. The properties are self-catering so we only supply initial stock and are unable to replenish when it runs out.
How do I report an issue or a complaint throughout my stay?
We really hope your stay is plain sailing and enjoyable. However, should an issue occur, we ask that you make us aware within 24 hours of your arrival and we will act promptly to rectify the issue. If further complaints are to be made, you are able to email us directly.
Is there bedding for the beds and sofa beds?
Yes, we supply all hotel quality bed linen and towels for the beds and any sofa beds.
How do I get in the property when I arrive?
Once you have completed your payment, you will be sent detailed arrival details explaining how to get in the property, generally using a key safe code.
Where will I find the WIFI details?
You will be able to locate the WIFI network and password on the router itself or in the black welcome folder.
Can I book a later checkout?
We are able to accommodate a latest check out time of 12pm. This is at an extra cost of £25 and is sadly not guaranteed, subject to availability. Please contact us via email to discuss availability.
Our company commitment to you
Our Promise is to Be Better:
- Give a better experience
- Give better customer service
- Have a better attitude
- Go the extra mile
- Exceed expectations
- Make a better company
Give a better experience:
We will go above and beyond for every client and guest. We will treat you with fairness and respect and tailor the property to your needs and budget.
Give a better customer service:
We will go above and beyond to make your experience the best it can be.
Our vision is to be the best service accommodation provider in York who are committed to providing impeccable service.
We will deal with your enquiry within 1 hour.
Have a better Attitude:
We are dedicated to our guests in understanding there needs and seek to serve together with energy and passion.
We will always treat our guests as our top priority and take responsibility.
Going the extra mile:
Nothing is too much trouble and we will always try accommodating any special requests or requirements.
We will always go above and beyond to accommodate your needs and will always think of the little things to make your experience better. Our portfolio in York will cater for almost anyone’s taste, be it for leisure or corporate travellers, families, honeymooners, Group travellers.
Make a better company:
We only operate in York which is our home town, so we can offer all our guests’ local recommendations and share our knowledge. We are expanding our properties every month. We focus exclusively on top quality self-catering apartments and houses within York area. Our apartments are selected with great care and thought to make your stay as relaxing and comfortable as it can be.
York Boutique Lets reserves the right to change or modify these Terms or any policy or guideline of the Site, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site following the posting of any changes or modifications will confirm your acceptance of such changes or modifications; therefore, you should frequently review the Terms and applicable policies to understand the terms that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
2. Copyright and Limited License
Unless otherwise indicated, the Site and all content and other materials on the Site, including, without limitation, York Boutique Lets’s logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of York Boutique Lets or its licensors and are protected by U.S. and international copyright laws.
You are granted a limited, non-sublicensable license to access and use the Site and electronically copy (except where prohibited without a license) and print hard copy portions of the Site Materials for your informational and personal use only. Such license is subject to these Terms and does not include: (a) any resale or commercial use of the Site or the Site Materials, other than as expressly permitted therein; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of the Site and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Site, the Site Materials or any information contained therein, except as expressly permitted on the Site; or (g) any use of the Site or the Site Materials other than for its intended purpose. Any use of the Site or the Site Materials other than as specifically authorised herein, without the prior written permission of York Boutique Lets, is strictly prohibited and will terminate the license granted herein. Such unauthorised use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time.
“York Boutique Lets,” York Boutique Lets’s logos and any other trade name or slogan contained in the Site are trademarks of York Boutique Lets, its partners or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of York Boutique Lets or the applicable trademark holder.
You may not use any metatag’s or any other “hidden text” utilising any name, trademark or slogan of York Boutique Lets without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of York Boutique Lets and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and York Boutique Lets’s names or logos mentioned on the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
You are granted a limited, non-exclusive right to create a text hyperlink to the Site for non-commercial purposes, provided such link does not portray York Boutique Lets or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use York Boutique Lets’s logo or other proprietary graphic of York Boutique Lets to link to this Site without the express written permission of York Boutique Lets. Further, you may not use, frame or utilise framing techniques to enclose any of York Boutique Lets’s trademarks, logos or other proprietary information, including the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without York Boutique Lets’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of York Boutique Lets or any third party.
York Boutique Lets makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Site, or websites linking to the Site. Such sites are not under the control of York Boutique Lets and York Boutique Lets is not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. York Boutique Lets provides these links to you only as a convenience and the inclusion of any link does not imply affiliation, endorsement or adoption by York Boutique Lets of any site or any information contained therein. When you leave the Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site.
6. Third Party Content
York Boutique Lets may provide third party content on the Site and may provide links to web pages and content of third parties (collectively, “Third Party Content”) as a service to those interested in this information. York Boutique Lets does not control, endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that York Boutique Lets is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review such Third Party Content. Users use such Third Party Content contained therein at their own risk.
You acknowledge and agree that any materials, including but not limited to questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding the Site, York Boutique Lets or its products or services (“Submissions”) that are provided by you in the form of email or other submissions to York Boutique Lets are non-confidential and shall become the sole property of York Boutique Lets. York Boutique Lets shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
8. Registration Data; Account Security
In consideration of your use of the Site, you agree to (a) provide accurate, current and complete information about you, as may be prompted by any registration form on the Site (“Registration Data”); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data and any other information you provide to York Boutique Lets to keep it accurate, current and complete; and (d) accept all risks of unauthorised access to the Registration Data and any other information you provide to York Boutique Lets.
9. Financial Material Disclosure
Forward-Looking Statements. This Site, and any documents issued by York Boutique Lets and available through this Site, may contain statements which constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. Those statements can be identified by the use of words such as “believe,” “expect,” “plan,” “may,” “will,” “should,” “anticipate” or similar statements or the negative of these words. Forward-looking statements include statements made as to future operations, costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends and expansion plans and projections. These forward-looking statements are based on our expectations as of the date such forward-looking statements are made. Known and unknown internal and external risks and uncertainties may cause the actual results to be materially different from those expressed in or implied by the forward-looking statements. The information contained in the most recent annual reports to stockholders, including information contained under the sections, identifies important factors that could cause actual results to differ from those contemplated by forward-looking statements. York Boutique Lets undertakes no obligation to update forward-looking statements to reflect events or circumstances that occur after the date the statements were made.
Press Releases. The information contained within press releases issued by York Boutique Lets should not be deemed accurate or current except as of the date the release was posted. York Boutique Lets has no intention of updating, and specifically disclaims any duty to update, the information in the press releases. To the extent any information therein is forward-looking, it is intended to fit within the safe harbour for forward-looking statements, and is subject to material risk.
Third-Party Financial Information. York Boutique Lets may provide links to third-party websites or services that contain financial or investment information about York Boutique Lets. Access to such websites and the information contained therein is provided as service to those interested in the information. York Boutique Lets neither regularly monitors nor has control over the content of third parties’ statements or websites. Accordingly, York Boutique Lets does not endorse or adopt these websites or any information contained therein, including, without limitation, analysts’ reports and stock quotes. York Boutique Lets makes no representations or warranties whatsoever regarding the accuracy or completeness of the content, information, or opinions of third-party websites or other third-party information that is identified on the Site. Users visit these websites and use the information contained therein at their own risk.
You agree to defend, indemnify and hold harmless York Boutique Lets, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to (a) your use of the Site; (b) any Submissions you provide; (c) your violation of these Terms; (d) your violation of any rights of another; or (e) your conduct in connection with the Site.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY York Boutique Lets, THE SITE, THE SITE MATERIALS AND THE SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. York Boutique Lets DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT AND MATERIALS IN THE SITE. York Boutique Lets DOES NOT REPRESENT OR WARRANT THAT MATERIALS ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE.
WHILE York Boutique Lets ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE SITE AND THE SERVICES SAFE, York Boutique Lets CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNISED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
York Boutique Lets reserves the right to change any and all content contained in the Site and any services offered through the Site at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by York Boutique Lets.
12. Limitation of Liability
IN NO EVENT SHALL York Boutique Lets, ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITE, THE SERVICES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM York Boutique Lets, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORISED ACCESS TO York Boutique Lets’S RECORDS, PROGRAMS OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF York Boutique Lets, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO York Boutique Lets FOR ACCESS TO OR USE OF THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.
13. Modifications to Site
York Boutique Lets reserves the right to modify or discontinue, temporarily or permanently, the Site or any features or portions thereof without prior notice. You agree that York Boutique Lets will not be liable for any modification, suspension or discontinuance of the Site or any part thereof.
14. Applicable Law and Venue
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of Ireland, applicable to agreements made and to be entirely performed within the state of Ireland, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state and federal courts located in Ireland and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.
Notwithstanding any of these Terms, York Boutique Lets reserves the right, without notice and in its sole discretion, to terminate your license to use the Site, and to block or prevent your future access to, and use of, the Site.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
17. Questions & Contact Information
Questions or comments about the Site or these Terms may be directed to York Boutique Lets by use of our contact page.
18. Cancellation policy
All deposits made at time of booking are non-Refundable. If cancelled 31 days before arrival no amount is due for the rest of the booking amount. You will just loose your initial deposit paid, if cancelled after the 31st day period the full amount is charged and any deposits paid are non-refundable.