Booking Terms and Conditions 

York Boutique lets ltd 

MAKING YOUR BOOKING  

To be eligible to make a Booking: To be eligible to make a Booking (i.e. to enter into a  Booking Contract with us and Rental Contract with the relevant Owner): 

You must be 18 years of age or over and have the legal capacity to enter into legally binding  agreements. 

You must register with us on our Site (in advance or when booking) or by telephone by  providing your full name, telephone number, email address and any other information that we  may request in order to process your booking. 

You must possess a valid payment method such as a valid debit or credit card or pay via  BACS. 

Must show valid Identification. 

By submitting a Booking to us, you confirm that everything is true and accurate you and the  Guests agree to the Booking Terms.  

You submit your Booking Details to us on the Site or via the telephone and provide your  payment details which will be used by us to process the payment of your Deposit or Total  Charges. Before submitting your Booking on the Site, the Booking process will give you the  opportunity to review your Booking, including these Booking Terms and the Booking Details  and, if you require, allow you to make any amendments to your Booking; and you will  receive an on-screen acknowledgement of your Booking and a receipt for your payment by  email at the email address you have provided us. 

Confirming your Booking: Provided we have successfully processed your Deposit (and any  other payment, if required) and the Property is available for the Holiday Period, we will send  you an email confirming your Booking. There is a non-refundable deposit paid at the time of  booking and full payment is due 31 days prior to arrival. 

(Larger properties innvigour and stables luxury house are 45-day payment terms) 

Your responsibility to check the Booking Confirmation: Please check all the details in  your Booking Confirmation promptly after receiving the Booking Confirmation and notify us  as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation,  if you think there are any mistakes or errors with your Booking. If you notice that it is you  who have made a mistake, we may be able to amend your Booking but you could incur  additional costs If we have made a mistake with your Booking or it contains any errors,  which are our fault, you will need to contact us with 24 hours of receipt of your Booking  Confirmation to confirm your correct Booking Details to us so we can then reissue your  Booking Confirmation. You will not incur any additional costs for this.

Damage deposits must be paid prior to check in . 

When we may cancel after a Booking Confirmation and costs involved: Even after we  have sent you the Booking Confirmation, we on behalf of the Owner, have the right to cancel  a Booking where we reasonably believe that:  

The Booking is not legitimate. 

You have broken or are likely to break any of the Booking Terms relating to a previous or  any information you have supplied is incorrect or insufficient or you have behaved in an  inappropriate, abusive or unlawful manner to us, our staff or any Owner. 

If we cancel your booking in any of these circumstances, we will tell you in writing and  neither we nor the applicable Owner will have any further responsibility to you and you may  have to pay us and the Owner and third parties (as applicable) all costs and expenses  reasonably incurred in providing you with the Booking Services. 

Unavailability of the Holiday Period. We may also, acting on behalf of the Owner, have the  right to cancel a Booking even after we have sent you the Booking Confirmation, where the  Owner notifies us that the Property is unavailable for your intended Holiday Period (and this  is not due to an Unexpected Event In these circumstances, and sometimes in other  circumstances too, the Owner may be liable to pay us certain cancellation changes for failure  to make the Property available for your Holiday Period and we will always source you an  alternative. 

Cancellation. We do require 31 days’ notice to cancel (45 for larger properties ) or full  payment is charged .All deposits paid are non-refundable . 

YOUR RESPONSIBILITIES 

The Property will be used solely for the purpose of a holiday or private accommodation by  you and your Guests and will not be used for any commercial or business purpose. To be  clear, you and your Guests are permitted to use the Property as private accommodation for  work or business trips. 

You will allow the Owner or any representative of the Owner (including any tradespeople) to  access the Property at any reasonable time during the Holiday Period provided the Owner (or  us acting on the Owner’s behalf) provides you with reasonable advance notice (except where  the Owner requires access to the Property due to an emergency, for example, if repairs need  

to be carried out or the Owner becomes aware that you have breached, or has reasonable  suspicion to believe that you will breach these Booking Terms. 

You will report as soon as possible to the us any breakages or damage caused by you or your  Guests during the Holiday Period. You are fully liable for any damages caused during your  stay. 

You will not allow any person other than you and your Guests to use the facilities and  amenities of the Property without the express permission of the Owner.

Any damaged or missing items will be charged to the cardholder at cost plus 15% processing  fee. We reserve the right to charge individual guests or lead guests for the cost of rectifying  damage which has been caused by the deliberate, negligent or reckless acts of guests to the  property or structure. If such damage is discovered during the stay, it will be drawn to the  guest’s attention but if discovered after guests have departed then we reserve the right to  make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment  to the registered address. We will however make every effort to rectify any damage internally  prior to contracting specialists to make the repairs, and therefore will make every effort to  keep any costs that guests would incur to a minimum. Where workmen are required, labour  charges will be charged in this way also.  

Soiling If any beds or carpets are soiled, there will be a charge or £250.00 to pay to cover the  damage.  

Lost keys If guests lose keys during their stay, they will be charged a call out fee of GBP £60  to provide keys. Call outs after 20:00, or out of hours, will not be actioned and guests will  need to find alternative accommodation for the night, at a cost to themselves. 

Please note that all Special Requests are subject to availability and additional charges may  apply. 

You will be responsible to ensure that you and your Guests comply with applicable laws  (such as restrictions on travel or staying at properties due to health or lockdown or due to  inclement weather). 

If you or any Guest fails to comply, or is likely to fail to comply, with any of the  requirements set out we may refuse to allow you and your Guests to enter and stay at the  Property or can require you and your Guests to leave the Property before the end of the  Holiday Period. In either case, you will be treated as having broken the terms of Rental  Contract and your Booking will be cancelled. In these circumstances, you will not receive a  refund of any of the Total Charges and neither we or the Owner shall be responsible for any  other costs and expenses you must pay due to you not being able to stay in the Property, such  as the cost of finding any alternative accommodation or making alternative travel  arrangements.  

This may also affect our decision as to whether to accept any future Booking from you. AN OWNER’S RESPONSIBILITIES  

Provide an accurate, complete and up to date description of the Property, and as soon as  reasonably possible; notifying you in writing of any changes to the description of the  Property and/or Rental Services relating to your Booking which would make our descriptions  of the Property inaccurate, incomplete or misleading. 

Deal promptly with any issues that arise during your stay and get a professional out to deal  with any issues. 

Ensure that the Property is properly maintained, clean, tidy and in good repair at the start of  the Holiday Period.

Ensure that the Owner, the Property and the Rental Services will comply with all applicable  laws and regulations relating to fire, health, safety, utilities and planning and data protection. 

Maintain, at the Owner’s expense and with a reputable insurance company, insurance policies  to meet the Owner’s liabilities. 

Provide Property access details to you (including all cards and access codes) so you can make  use of the Property for the Holiday Period and ensure that suitable arrangements are in place  for you to collect and return the keys/access cards for the Property. 

Respond to queries, complaints and problems which arise during or after the Holiday Period  and use best efforts to resolve them promptly. 

PETS 

Allowance for pets and extra charges: Pets are only allowed at a property where this is  expressly stated in the applicable Property description on the Site. There will be an additional  charge for bringing pets, which we will notify you of at the time of Booking. 

YOUR RIGHTS TO END A RENTAL CONTRACT  

If you end a Rental Contract for any reason outside of 31 days (45 for larger properties) of the travel  date, we will refund you. 

If something arises and your plans change within of your cancellation period, or you just choose to  leave you are liable to pay in full. 

EVENTS OUTSIDE OUR OR THE OWNER’S REASONABLE CONTROL  

Force majeure leading to cancellation: We, acting on the Owner’s behalf, and the Owner has a right,  to end the Rental Contract and cancel your Booking if an event occurs beyond your, our or the  Owner’s reasonable control (which is what we call an “Unexpected Event”). 

Examples of Unexpected Events include any law, guidance or action taken by a national or local  government or public authority or any consequences of them; a fire or accident; epidemic or  pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other  event of any nature which prevents or is likely to prevent you and your Guests from staying at the  Property for some or all the Holiday Period. 

Should you choose to vacate a property early or cancel a booking due to an unforeseen event under  the force majeure clause. It is down to our and the owner’s discretion to whether a full or partial  refund is applied. It would be judged case by case. You are not automatically entitled to a full refund  and would initially be liable for the full payment. 

Privacy Policy 

We take your privacy very seriously. All your personal data is handled with care, and we are  members of the ICO (www.ico.org.uk)