Terms & Conditions
Booking Terms and Conditions
York Boutique lets ltd
MAKING YOUR BOOKING
To be eligible to make a Booking: To be eligible to make a Booking (i.e. to enter into a Booking Contract with us and Rental Contract with the relevant Owner):
You must be 18 years of age or over and have the legal capacity to enter into legally binding agreements.
You must register with us on our Site (in advance or when booking) or by telephone by providing your full name, telephone number, email address and any other information that we may request in order to process your booking.
You must possess a valid payment method such as a valid debit or credit card or pay via BACS.
Must show valid Identification.
By submitting a Booking to us, you confirm that everything is true and accurate you and the Guests agree to the Booking Terms.
You submit your Booking Details to us on the Site or via the telephone and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking; and you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the email address you have provided us.
Confirming your Booking: Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, we will send you an email confirming your Booking. There is a non-refundable deposit paid at the time of booking and full payment is due 31 days prior to arrival.
(Larger properties innvigour and stables luxury house are 45-day payment terms)
Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation. You will not incur any additional costs for this.
Damage deposits must be paid prior to check in .
When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the Booking Confirmation, we on behalf of the Owner, have the right to cancel a Booking where we reasonably believe that:
The Booking is not legitimate.
You have broken or are likely to break any of the Booking Terms relating to a previous or any information you have supplied is incorrect or insufficient or you have behaved in an inappropriate, abusive or unlawful manner to us, our staff or any Owner.
If we cancel your booking in any of these circumstances, we will tell you in writing and neither we nor the applicable Owner will have any further responsibility to you and you may have to pay us and the Owner and third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Booking Services.
Unavailability of the Holiday Period. We may also, acting on behalf of the Owner, have the right to cancel a Booking even after we have sent you the Booking Confirmation, where the Owner notifies us that the Property is unavailable for your intended Holiday Period (and this is not due to an Unexpected Event In these circumstances, and sometimes in other circumstances too, the Owner may be liable to pay us certain cancellation changes for failure to make the Property available for your Holiday Period and we will always source you an alternative.
Cancellation. We do require 31 days’ notice to cancel (45 for larger properties ) or full payment is charged .All deposits paid are non-refundable .
The Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips.
You will allow the Owner or any representative of the Owner (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided the Owner (or us acting on the Owner’s behalf) provides you with reasonable advance notice (except where the Owner requires access to the Property due to an emergency, for example, if repairs need
to be carried out or the Owner becomes aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms.
You will report as soon as possible to the us any breakages or damage caused by you or your Guests during the Holiday Period. You are fully liable for any damages caused during your stay.
You will not allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Owner.
Any damaged or missing items will be charged to the cardholder at cost plus 15% processing fee. We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the property or structure. If such damage is discovered during the stay, it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. Where workmen are required, labour charges will be charged in this way also.
Soiling If any beds or carpets are soiled, there will be a charge or £250.00 to pay to cover the damage.
Lost keys If guests lose keys during their stay, they will be charged a call out fee of GBP £60 to provide keys. Call outs after 20:00, or out of hours, will not be actioned and guests will need to find alternative accommodation for the night, at a cost to themselves.
Please note that all Special Requests are subject to availability and additional charges may apply.
You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out we may refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and neither we or the Owner shall be responsible for any other costs and expenses you must pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements.
This may also affect our decision as to whether to accept any future Booking from you. AN OWNER’S RESPONSIBILITIES
Provide an accurate, complete and up to date description of the Property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading.
Deal promptly with any issues that arise during your stay and get a professional out to deal with any issues.
Ensure that the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period.
Ensure that the Owner, the Property and the Rental Services will comply with all applicable laws and regulations relating to fire, health, safety, utilities and planning and data protection.
Maintain, at the Owner’s expense and with a reputable insurance company, insurance policies to meet the Owner’s liabilities.
Provide Property access details to you (including all cards and access codes) so you can make use of the Property for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property.
Respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve them promptly.
Allowance for pets and extra charges: Pets are only allowed at a property where this is expressly stated in the applicable Property description on the Site. There will be an additional charge for bringing pets, which we will notify you of at the time of Booking.
YOUR RIGHTS TO END A RENTAL CONTRACT
If you end a Rental Contract for any reason outside of 31 days (45 for larger properties) of the travel date, we will refund you.
If something arises and your plans change within of your cancellation period, or you just choose to leave you are liable to pay in full.
EVENTS OUTSIDE OUR OR THE OWNER’S REASONABLE CONTROL
Force majeure leading to cancellation: We, acting on the Owner’s behalf, and the Owner has a right, to end the Rental Contract and cancel your Booking if an event occurs beyond your, our or the Owner’s reasonable control (which is what we call an “Unexpected Event”).
Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent you and your Guests from staying at the Property for some or all the Holiday Period.
Should you choose to vacate a property early or cancel a booking due to an unforeseen event under the force majeure clause. It is down to our and the owner’s discretion to whether a full or partial refund is applied. It would be judged case by case. You are not automatically entitled to a full refund and would initially be liable for the full payment.
We take your privacy very seriously. All your personal data is handled with care, and we are members of the ICO (www.ico.org.uk)